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    Augmented Building Abbreviation

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Public (This classification is pending trustee approval.)

    The 2 to 4 character alphanumeric code that represents a building in the unofficial augmented building database.  The augmented building database contains necessary locations in addition to the official BYU building database.

    • Standard Field Name: augmented_building_abrvtn
    • Last Updated: 02/20/2020
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    Augmented Building ID

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Internal (This classification is pending trustee approval.)

    The unchanging identifier of a given building in the unofficial augmented building database.  If the associated Building Abbreviation or Building Name changes, the building ID should remain the same.  The augmented building database contains necessary locations in addition to the official BYU building database.

    • Standard Field Name: augmented_building_id
    • Last Updated: 02/20/2020
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    Augmented Building Name

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Public (This classification is pending trustee approval.)

    The full name that identifies a given building in the unofficial augmented building database.  The augmented building database contains necessary locations in addition to the official BYU building database.

    • Standard Field Name: augmented_building_name
    • Last Updated: 02/20/2020
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    Augmented Room ID

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Internal (This classification is pending trustee approval.)

    The unchanging identifier of a given room in the unofficial augmented building database.  If the associated Room Number changes, the Room ID should remain the same.  The augmented building database contains necessary locations in addition to the official BYU building database.

    • Standard Field Name: augmented_room_id
    • Last Updated: 02/20/2020
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    Augmented Room Number

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Public (This classification is pending trustee approval.)

    The designation of a location withing a building in the unofficial augmented building database.  The augmented building database contains necessary locations in addition to the official BYU building database.

    • Standard Field Name: augmented_room_number
    • Last Updated: 02/20/2020
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    Business Application Name

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    Name of business application. Should be kept consistent throughout the enterprise. Large applications with multiple components can be classified into one Application/System Name for the purposes of this object.

    • Standard Field Name: business_application_name
    • Last Updated: 06/22/2020
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    Change Record

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Internal (This classification is pending trustee approval.)

    A Record containing the details of a Change.  The Change Record documents the lifecycle of the Change. Change Records should reference the Configuration Items that are affected by the Change. 

    • Standard Field Name: change_record
    • Last Updated: 11/20/2019
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    Change Task

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    This task is the child task of an RFC. It is used to record the expected start and stop time of work on a change. (Field appears in /domains/servicenow/datacenterevent/v1: u_change_task)

    • Standard Field Name: change_task
    • Last Updated: 11/20/2019
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    CI Name

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The display name of a configuration item.

    • Standard Field Name: ci_name
    • Last Updated: 11/20/2019
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    Incident Caller Watch List

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A comma separated list of ServiceNow sys_ids of users who will receive the same notifications as the caller.

    • Standard Field Name: incident_caller_watch_list
    • Last Updated: 11/20/2019
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    Incident Caused By

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A choice list with classifications such as "documented change" or "vendor".

    • Standard Field Name: incident_caused_by
    • Last Updated: 11/20/2019
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    Incident Closure Code

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    Number representing the way an incident was resolved. Examples of closure code names are "resolved" or "workaround"

    • Standard Field Name: incident_closure_code
    • Last Updated: 11/20/2019
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    Incident Compliance Flag

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A true/false field to indicate whether an incident is having a regulatory compliance impact to the business unit if not resolved quickly.

    • Standard Field Name: incident_compliance_flag
    • Last Updated: 11/20/2019
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    Incident Coordinator

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    This is the preferred name of the user who is coordinating the response to a major incident.

    • Standard Field Name: incident_coordinator
    • Last Updated: 11/20/2019
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    Incident Customer Feedback

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The feedback received from the customer in the follow-up customer satisfaction survey.

    • Standard Field Name: incident_customer_feedback
    • Last Updated: 11/20/2019
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    Incident Financial Impact

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A true/false field to indicate whether an incident is having a significant financial impact to the business unit if not resolved quickly.

    • Standard Field Name: incident_financial_impact
    • Last Updated: 11/20/2019
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    Incident Follow-up Notes

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    Notes for service desk managers about process improvements and follow-ups that should happen after an incident is resolved.

    • Standard Field Name: incident_follow-up_notes
    • Last Updated: 11/20/2019
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    Incident Knowledge Base Articles

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A comma seperated list of ServiceNow sys_ids of knowledge base articles which were used in working on an incident.

    • Standard Field Name: incident_knowledge_base_articles
    • Last Updated: 11/20/2019
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    Incident Parent Flag

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    True/False field indicated whether this incident has child incidents.

    • Standard Field Name: incident_parent_flag
    • Last Updated: 11/20/2019
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    Incident Pending Code

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The code which indicates the reason an incident was placed in a pending state.

    • Standard Field Name: incident_pending_code
    • Last Updated: 11/20/2019
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    Incident Pending Due Date

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    This is the date the incident will automatically come out of a pending state.

    • Standard Field Name: incident_pending_due_date
    • Last Updated: 11/20/2019
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    Incident Priority Component

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A number used to help calculated the overall priority of an incident.

    • Standard Field Name: incident_priority_component
    • Last Updated: 11/20/2019
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    Incident Qualtrics Reponse ID

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A reference to the Qualtrics customer satisfaction survey.

    • Standard Field Name: incident_qualtrics_reponse_id
    • Last Updated: 11/20/2019
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    Incident Rank

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    This rank field is intended to help teams sort which incidents to work on first when many are open.

    • Standard Field Name: incident_rank
    • Last Updated: 11/20/2019
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    Incident Resolution Action

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The type of action that was taken to resolve an incident.

    • Standard Field Name: incident_resolution_action
    • Last Updated: 11/20/2019
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    Incident Resolution Service

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The name of the Service or Product that was identified at the resolution of the incident. This can be different than the service that was suspected at the beginning of an incident.

    • Standard Field Name: incident_resolution_service
    • Last Updated: 11/20/2019
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    Incident Source

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The way this incident was opened. e.g. Web, Phone, Chat

    • Standard Field Name: incident_source
    • Last Updated: 11/20/2019
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    Incident Symptom Service

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The service or product that was reported by the user. This may be different than the service identified when the incident is resolved.

    • Standard Field Name: incident_symptom_service
    • Last Updated: 11/20/2019
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    Incident Transfer Code

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    Describes the reason an incident was closed in a transferred state.

    • Standard Field Name: incident_transfer_code
    • Last Updated: 11/20/2019
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    Incident Urgency

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A field that is calculated to help determine the priority of the incident.

    • Standard Field Name: incident_urgency
    • Last Updated: 11/20/2019
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    Incident Watch List

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A comma separated list of ServiceNow sys_ids of users who will receive notifications similar to the assigned to user.

    • Standard Field Name: incident_watch_list
    • Last Updated: 11/20/2019
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    Limited Change Period

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    • Standard Field Name: limited_change_period
    • Last Updated: 11/20/2019
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    Request For Change

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Internal (This classification is pending trustee approval.)

    A record of a Change being made.  See Change Record.

    • Standard Field Name: request_for_change
    • Last Updated: 11/20/2019
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    ServiceNow Active Flag

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Internal (This classification is pending trustee approval.)

    This record has a state such as "open" or "in progress" that indicates the record is still actively in use. (Field appears in /domains/servicenow/datacenterauthorization/v1: u_active)

    • Standard Field Name: servicenow_active_flag
    • Last Updated: 11/20/2019
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    ServiceNow Assignment Group

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    This is a reference to the name of the GRO group that will work on a task in ServiceNow.

    • Standard Field Name: servicenow_assignment_group
    • Last Updated: 06/22/2020
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    ServiceNow Comment

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A comment on a record in ServiceNow, usually indicating recent work performed on a task.

    • Standard Field Name: servicenow_comment
    • Last Updated: 11/20/2019
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    ServiceNow Description

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The description of the task or record in ServiceNow. The description usually adds more detail than the short description or title field.

    • Standard Field Name: servicenow_description
    • Last Updated: 11/20/2019
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    ServiceNow Due Datetime

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The date and time when a task is expected to be complete.

    • Standard Field Name: servicenow_due_datetime
    • Last Updated: 11/20/2019
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    ServiceNow Number

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A number which identifies a record in ServiceNow. e.g. INC0123456 or STRY0012345

    • Standard Field Name: servicenow_number
    • Last Updated: 11/20/2019
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    ServiceNow Priority

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A number and short label which indicate the relative priority of the record. The priority field has different values for each record type.

    • Standard Field Name: servicenow_priority
    • Last Updated: 11/20/2019
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    ServiceNow Record Age

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    The number of days since the record was created.

    • Standard Field Name: servicenow_record_age
    • Last Updated: 06/22/2020
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    ServiceNow Short Description

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    A brief title for a task or record to help spot it in a list.

    • Standard Field Name: servicenow_short_description
    • Last Updated: 11/20/2019
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    ServiceNow State

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Internal (This classification is pending trustee approval.)

    A choice list that can be any one of a number of pre-defined states per type of record. (Field appears in /domains/servicenow/datacenterauthorization/v1: u_state)

    • Standard Field Name: servicenow_state
    • Last Updated: 11/20/2019
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    ServiceNow Work Notes

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    Internal notes about the progress on resolving an incident or task.

    • Standard Field Name: servicenow_work_notes
    • Last Updated: 11/20/2019
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    Standard Change

    Information Domains > Technology > IT Service Management > IT Service Management Glossary
    • Classification: Unspecified (This classification is pending trustee approval.)

    • Standard Field Name: standard_change
    • Last Updated: 11/20/2019
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